Críticas
Service management is best expressed in terms of the relationships of multiple best practices, with each practice strength at the forefront of addressing particular performance and service improvements. This is an excellent book for a management understanding of the synergies between ITIL, IEC/ISO 20000 and CoBiT for service management. --Anthony Orr, Director in CTO office, BMC Software, Inc
Shirley and Jenny have produced a readable and practical book on SM that gives the reader an excellent understanding of service management and how it is linked to best practices (ITIL, COBIT and ISO 20000). It is an essential read for any professional in the service management industry who needs to get to grips with planning, implementing and supporting a successful service management. I thoroughly recommend it. --Kim Hamilton, Independent Project Manager
Shirley and Jenny have produced a readable and practical book on SM that gives the reader an excellent understanding of service management and how it is linked to best practices (ITIL, COBIT and ISO 20000). It is an essential read for any professional in the service management industry who needs to get to grips with planning, implementing and supporting a successful service management. I thoroughly recommend it. --Kim Hamilton, Independent Project Manager
Reseña del editor
This book is intended to meet the need for a generic, broadly based book on service management. The managers guide provides a basic introduction on how service management best practices and standards can help a service provider to deliver services that add value for customers at the right cost and risk. It describes service management concepts and the broader service management landscape. The aim of this 6th edition is to substantially re-focus the 5th edition to give a broader based picture of the most important service management best practices, how they relate and how they can (or cannot) be used together.
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A Managerâs Guide to Service Management (6th edition)
Publicado por
BSI British Standards Institution, 2011
ISBN 10: 0580728455
ISBN 13: 9780580728457
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Imagen de archivo
A Manager?s Guide to Service Management (6th edition)
Publicado por
BSI British Standards Institution -, 2011
ISBN 10: 0580728455
ISBN 13: 9780580728457
Antiguo o usado
paperback
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
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