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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service - Tapa blanda
Sinopsis
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.
Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as:
- Company cultures that unwittingly discourage excellent customer service.
- Employees torn between following policy or serving the customer.
- Cost reduction efforts that actually increase the cost of service.
- Poor products and services that make it impossible to satisfy customers.
- Bad habits that make it difficult to listen to customers' needs.
Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.
"Sinopsis" puede pertenecer a otra edición de este libro.
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Paperback
Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good. Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Nº de ref. del artículo: 00102466473
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Imagen de archivo
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Paperback
Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Nº de ref. del artículo: 00100091802
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Imagen de archivo
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
paperback
Librería: Gulf Coast Books, Cypress, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. Nº de ref. del artículo: 0578433362-2-37474464
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Tapa blanda
Librería: Greenworld Books, Arlington, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Nº de ref. del artículo: GWV.0578433362.VG
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Imagen de archivo
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Paperback
Librería: World of Books Inc, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Paperback. Condición: Very Good. Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Nº de ref. del artículo: CIN0578433362VG
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Se envía dentro de Estados Unidos de America
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Imagen de archivo
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Paperback
Librería: World of Books Inc, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Paperback. Condición: Good. Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Nº de ref. del artículo: CIN0578433362G
Comprar usado
EUR 6,09
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
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Imagen de archivo
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Paperback
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Nº de ref. del artículo: G0578433362I4N00
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Imagen de archivo
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Paperback
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Nº de ref. del artículo: G0578433362I2N00
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Imagen de archivo
Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Paperback
Librería: Half Price Books Inc., Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_474978399
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Publicado por
Toister Performance Solutions, 2019
ISBN 10: 0578433362
ISBN 13: 9780578433363
Antiguo o usado
Tapa blanda
Librería: Austin Goodwill 1101, Austin, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: good. Book shows general signs of use and handling. May have light wear on the cover or edges and minimal writing or highlighting. Binding remains tight, and pages are clean and readable. Nº de ref. del artículo: CTXV.0578433362.G
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