Victor Newman’s practical book strikes at the heart of fundamental challenges faced by all managers. It looks beyond the conventional techniques of problem-solving to the underlying process, identifies eight stages and explains how to recognise which technique is appropriate to which stage. On this basis managers can generate solutions at both the personal and the organisational level.
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Victor Newman is Senior Lecturer and Head of Organizational Development Consulting at the CIM Institute, Cranfield University. He developed the Creating Effective Solutions workshop programme for Coopers and Lybrand and has written widely on change management, teamworking and business transformation.
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