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Sinopsis
This text introduces the concepts of quality management to library and information managers. It explaines how total quality management can improve performance and effectiveness when applied to all parts of an organization, while also meeting customer needs.
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Acerca del autor
Professor Peter Brophy is University Librarian and Head of the Centre for Research in Library and Information Management at the University of Central Lancashire.
De la contraportada
This book introduces the concepts of quality management to information and library managers and those in related service industries and suggests how the strengths of the quality movement can be harnessed by those working in the sector. The first part examines how quality management has developed in other areas with particular reference to services, and shows how Total Quality Management can contribute to improved performance and effectiveness. In the second part, quality management in the library and information sector is reviewed, with particular reference to mission, performance measurement and charters. The emphasis is on quality management as an holistic approach which needs to permeate all parts of the organization, whilst retaining the primary focus of meeting customer needs. There is an extensive bibliography of sources from both library and information services and other service, commercial and industrial backgrounds.
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Edición internacional
QUALITY MANAGEMENT FOR INFORMATION AND LIBRARY MANAGERS (OP)
Publicado por
Gower Publishing Company, 1996
ISBN 10: 0566077256
ISBN 13: 9780566077258
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Quality Management for Information and Library Managers
Publicado por
Gower Pub Co, 1996
ISBN 10: 0566077256
ISBN 13: 9780566077258
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Librería: Mispah books, Redhill, SURRE, Reino Unido
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Imagen de archivo
Quality Management for Information and Library Managers
Publicado por
Gower Publishing Company, 1996
ISBN 10: 0566077256
ISBN 13: 9780566077258
Antiguo o usado
Tapa dura
Librería: Phatpocket Limited, Waltham Abbey, HERTS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Nº de ref. del artículo: Z1-V-003-01606
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