Empowering Employees Through Basic Skills Training: A Guide to Preparing Employees for Quality Improvement - Tapa dura

Explains how to provide employees with solid communication and language skills that will enhance their ability to make decisions, articulate problems, and function as team members. Also covers the computation skills and basic math necessary to perform statistical process control. Includes two extensive case studies. The CiP shows the title as Basic Skills Training: A Guide to Preparing Employees for Quality Improvement. Annotation c. by Book News, Inc., Portland, Or.