In the first collection of its kind, Paul Drew and John Heritage bring together the latest advances in the application of conversation analysis to the study of language and interaction in institutional settings. Leading American and European scholars contribute to Talk at Work original empirical research into the interactions between professionals and 'clients' in a wide variety of settings, including doctor-patient consultations, legal hearings, news interviews, visits by health visitors, psychiatric interviews, and calls to the emergency services. Taken together, their reports are an illuminating exploration of how key aspects of an organisations' work are managed through talk and of the distinctively asymmetric character of institutional discourse. The use of a method at the forefront of research, on recordings of naturally occurring interactions in the settings under scrutiny, uncovers the relationships between social contexts and social actions and offers invaluable insight into the traditional concerns of the sociology and ethnography of organisations, sociolinguistics and pragmatics.
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"The papers are rich in detail and exemplification of recorded language associated with conversational analysis. Taken as a whole, the book illustrates both the theoretical orientation of conversational analysis and its methods for analyzing recored interactions. The volume provides an excellent survey of American and British work relevant to the intersection of sociology, anthropology, and linguistics and would be a good text for a graduate seminar on conversational analysis." Language, V. 71 ."..this volume contains...value to the ethnographer/folklorist who might wish to investigate culture-specific patterns as they relate to discrete folkloric events and interaction." Gary R. Butler, Ethnologies "This impressive collection of papers insightfully examines how work is accomplished through talk in various settings....the separate articles have a coherence and consistent analytic focus that is unusual in a collection of separately authored essays....With a strong comparative framework tied to illuminating analysis of how language is itself the primordial locus for human social organization, this collection more than lives up to its goal of describing 'how particular institutions are enacted and lived through as accountable patterns of meaning, inference and action.' Talk at work would make an excellent reader for a course on institutional discourse, and would also serve well as an introduction to current research in the field of conversation analysis.' Language in Society
In the first collection of its kind, Paul Drew and John Heritage bring together the latest advances in the application of conversation analysis to the study of language and interaction in institutional settings. Leading American and European scholars contribute to Talk at Work original empirical research into the interactions between professionals and 'clients' in a wide variety of settings, including doctor-patient consultations, legal hearings, news interviews, visits by health visitors, psychiatric interviews, and calls to the emergency services. Taken together, their reports are an illuminating exploration of how key aspects of an organisations' work are managed through talk and of the distinctively asymmetric character of institutional discourse. The use of a method at the forefront of research, on recordings of naturally occurring interactions in the settings under scrutiny, uncovers the relationships between social contexts and social actions and offers invaluable insight into the traditional concerns of the sociology and ethnography of organisations, sociolinguistics and pragmatics.
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