Groupware and Teamwork (Wiley Series in Information Systems) - Tapa dura

Sinopsis

This work raises the issue of whether we can or should actually control and plan the introduction of groupware in large organizations. An international study of companies using groupware in a variety of sectors recounts the subtleties of managing/controlling technological innovation, and shows how complex and varied is the set of ways through which companies try to learn about the use of technology. The case studies cover topics such as the goals of introduction of groupware systems, the business and organizational contexts, the implementation process, problems in usage, changes in the work organization and impacts on the business. There is a common linking framework to provide continuity for the case studies, and this focuses on three main items: business processes (redesign), teamwork and technology, and their dynamics concerning strategy and implementation.

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