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Sinopsis
Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.
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Acerca del autor
About the author Gary Born is a consultant with Electronic Data Systems, one of the world's largest computer services companies. His work concentrates on improving business systems, specializing in quality management, process modelling and advanced information systems. He has carried out process studies for many blue chip and government clients. With 20 years of professional experience, he has consulted, taught and lectured in ten countries in Europe and North America. He has published or presented more than 25 papers in quality management, business re-engineering and related subjects. He is a member of the UK panel responsible for the ISO 9000 series of quality standards. Born in Chicago, he now lives in the United Kingdom and is married with two children.
De la contraportada
Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.
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Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems
Publicado por
Wiley (edition 1), 1994
ISBN 10: 0471942839
ISBN 13: 9780471942832
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Librería: BooksRun, Philadelphia, PA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. 1. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Nº de ref. del artículo: 0471942839-11-1
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Process Management to Quality Improvement : The Way to Design, Document and Re-Engineer Business Systems
Publicado por
Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471942839
ISBN 13: 9780471942832
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Librería: Better World Books: West, Reno, NV, Estados Unidos de America
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Condición: Very Good. 1st Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 4732366-6
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Process Management to Quality Improvement : The Way to Design, Document and Re-Engineer Business Systems
Publicado por
Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471942839
ISBN 13: 9780471942832
Antiguo o usado
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Original o primera edición
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. 1st Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: GRP68311638
Cantidad disponible: 1 disponibles
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Process Management to Quality Improvement : The Way to Design, Document and Re-Engineer Business Systems
Publicado por
Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471942839
ISBN 13: 9780471942832
Antiguo o usado
Tapa dura
Original o primera edición
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. 1st Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: GRP16493384
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Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems
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hardcover. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_416938142
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Process Management, Quality Improvement: The Way to Design Document and Re-engineering Business Systems
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Hardcover. Condición: Very Good. Process Management, Quality Improvement: The Way to Design Document and Re-engineering Business Systems This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780471942832
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Process Management, Quality Improvement: The Way to Design Document and Re-engineering Business Systems
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780471942832
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Process Management to Quality Improvement : The Way to Design, Document and Re-Engineer Business Systems
Publicado por
Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471942839
ISBN 13: 9780471942832
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Tapa dura
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Librería: Better World Books Ltd, Dunfermline, Reino Unido
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Condición: Good. 1st Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: GRP16493384
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Imagen de archivo
Process Management to Quality Improvement : The Way to Design, Document and Re-Engineer Business Systems
Publicado por
Wiley & Sons, Incorporated, John, 1995
ISBN 10: 0471942839
ISBN 13: 9780471942832
Antiguo o usado
Tapa dura
Original o primera edición
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. 1st Edition. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: GRP68311638
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Process Management to Quality Improvement: The Way to Design, Document and Re-Engineer Business Systems
Publicado por
John Wiley and Sons, 1994
ISBN 10: 0471942839
ISBN 13: 9780471942832
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Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9780471942832. Nº de ref. del artículo: 8979989
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