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Sinopsis
Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists rather than marketing managers the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.
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About the authors Chris Voss is Professor of Manufacturing Policy and Strategy at the University of Warwick. He was previously at the London Business School and Harbridge House Consultants. He has published widely in the field of Productions/Operations Management and is Chairman of the Operations Management Group of Great Britain. He introduced and developed the teaching of Service Operations Management at the London Business School. Colin Armistead is senior lecturer in Operations Management at the European School of Management Studies, Oxford. He was previously at Manchester Polytechnic. He spent ten years working in manufacturing industry in operations related areas where his initial interest was generated in the management of internal service, and five years teaching operations management. Bob Johnston lectures in Operational Management at the School of Industrial and Business Studies at Warwick University. He was formerly senior lecturer at Sheffield City Polytechnic and visiting professor at Rochester University. His interests include operations strategy and management information systems. Barbara Morris is senior lecturer in Operations Management at Sheffield City Polytechnic. She has also been visiting professor at the University of Arizona. Her interests include the use of microcomputers in operations management and the human aspects of service management.
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Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists?rather than marketing managers?the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.
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Operations Management in Service Industries and the Public Sector : Text and Cases
Publicado por
Wiley & Sons, Incorporated, John, 1991
ISBN 10: 0471908010
ISBN 13: 9780471908012
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Operations Management in Service Industries and the Public Sector : Text and Cases
Publicado por
Wiley & Sons, Incorporated, John, 1991
ISBN 10: 0471908010
ISBN 13: 9780471908012
Antiguo o usado
Tapa blanda
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: 3304295-20
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Operations Management in Service Industries and the Public Sector: Texts & Cases
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Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR002164684
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Operations Management in Service Industries and the Public Sector: Texts & Cases
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Paperback. Condición: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Nº de ref. del artículo: GOR003217382
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Operations Management in Service Industries and the Public Sector: Text and Cases
Publicado por
John Wiley & Sons, 1990
ISBN 10: 0471908010
ISBN 13: 9780471908012
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Operations Management in Service Industries and the Public Sector: Texts & Cases
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John Wiley & Sons 08/11/1985, 1985
ISBN 10: 0471908010
ISBN 13: 9780471908012
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Operations Management in Service Industries and the Public Sector: Texts & Cases
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John Wiley & Sons 08/11/1985, 1985
ISBN 10: 0471908010
ISBN 13: 9780471908012
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Operations Management in Service Industries and the Public Sector: Texts & Cases
Publicado por
John Wiley & Sons, 1985
ISBN 10: 0471908010
ISBN 13: 9780471908012
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Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:0471908010. Nº de ref. del artículo: 6053178
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Operations Management in Service Industries and the Public Sector: Texts & Cases
Publicado por
John Wiley & Sons, 1985
ISBN 10: 0471908010
ISBN 13: 9780471908012
Antiguo o usado
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Librería: Anybook.com, Lincoln, Reino Unido
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Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:0471908010. Nº de ref. del artículo: 6053180
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Operations Management in Service Industries and the Public Sector: Texts & Cases
Publicado por
John Wiley & Sons, 1985
ISBN 10: 0471908010
ISBN 13: 9780471908012
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
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Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:0471908010. Nº de ref. del artículo: 6053177
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