Balanced Scorecard Diagnostics: Maintaining Maximum Performance - Tapa dura

"In this excellent book, Paul Niven captures the most commonly cited issues derailing Balanced Scorecard implementation?the pitfalls, the potential roadblocks, and the showstopping challenges. Through proven tools and techniques for areas like choosing and training the team, securing CEO buy-in, and getting the word out, he addresses the 'practical realities' of organizational change initiatives. If you want your Balanced Scorecard initiative to succeed, read this book!"
?Rob Fuller Director of Entrepreneurial Programs Beyster Institute Rady School of Management

University of California, San Diego

"Paul Niven has developed another easy-to-read guide to the Balanced Scorecard that shares his knowledge and experience. This book will bring benefits to both the uninitiated and the initiated of this systematic measurement and communication tool. A good read that helps practitioners achieve a greater degree of success in achieving corporate goals through measurement of the right variables."
?Paul G. Rodier Director, Consulting Services Management Consulting CGI - NCR

"Experience has demonstrated that building a Balanced Scorecard in a public sector organization can either be a rewarding and productive experience, or a frustrating waste of time. Following the tenets laid down in Niven's latest book is very likely to produce the former and avoid the latter."
?Gerald Barkdoll Founder/Facilitator Balanced Scorecard Interest Group