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Restaurant Basics: Why Guests Don't Come Back and What to Do About it - Tapa dura

Marvin, Bill

 
9780471551744: Restaurant Basics: Why Guests Don't Come Back and What to Do About it

Sinopsis

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

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Reseña del editor

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

"Sobre este título" puede pertenecer a otra edición de este libro.