Designing and Writing Online Documentation: Help Files to Hypertext - Tapa dura

Sinopsis

This guide explains how to change your software from frightening to friendly. By spelling out the step-by-step process for designing effective human-computer interactions, the author shows readers how to create the online documentation systems that help users learn and use software painlessly. William Horton stresses the practical needs of the user and illuminates the use of help menus, messages, windows, dialogues, tutorials and Hypertext/Hypermedia systems with hundreds of examples. There is a detailed glossary clarifying abstract terms and buzzwords, plus over 300 references to sources of additional material.

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