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Sinopsis
Páginas:324Géneros:12:KJSM:MarketresearchSinopsis:
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Críticas
"...many marketing professionals might find this an interesting read..." ----Sales Director, February 2001 "The book provides good case studies and useful chapter summaries. The content seems challenging...Issues raised are thoroughly researched, convincingly argued; taking the profession forward in its quest for more accurate and effective marketing." ----Marketing Business, March 2001 "The book provides a common--sense thinking approach to the management of the relationship between the brand and the customer. ..." ----Professional Manager, May 2001
Reseña del editor
Keeping and gaining market share is what most business strive for in the race to make brands profitable. In a hugely competitive world, customer loyalty has become a key area for concern. What would happen if you could go one step further and identify not just those customers who are loyal to your brand, but those who are truly committed to your product or service? This book helps you to do just that. More that ten years ago, Jannie Hofmeyr and Butch Rice created something called The Conversion Model -- a technique that analyses the degree of a persona s psychological commitment to anything and everything. Marketers will be able to gain a strategic advantage within their market if they implement the thinking, tools and strategies outlines in this book. "After years of using customer satisfaction measures I was extremely frustrated at the lack of correlation between satisfaction and subsequent customer defection rates. The measurement of commitment, via The Conversion Model provided the vital link I had been looking for." Alan Gilmour, Brand and Marketing Director, Lloyds TSB "The Conversion Model enabled us to establish real insight into loyalty and we effectively fused it with a segmentation process. This has allowed us to really grapple with the core market dynamics and establish key marketing objectives in an increasingly competitive and diverse marketplace..." Mark Horton, Group Head of Marketing, Northcliffe Newspaper Group "Since I first came across the Conversion Model back in 1990, I have always found it was the perfect tool for measuring the health of brands Ia ve worked on..." David V. Spangler, Director, The Council for Marketing and opinion Research (MCMOR) and former Research Director of Levi Strauss Co "The Conversion Model is a compelling strategic marketing tool that offers a true understanding of institutional investor behaviour. It is a predictive indicator of potential market share gains and losses with a phenomenal degree of precision." Patricia Toney, Manager, Marketing research, Chicago Board of Trade "To grow a business, convert customers to your offering and then keep them committed...a very powerful answer is in this book." John Deighton, Professor of Business Admininstration, Harvard Business School "Using the Conversion Model has given us significant insights into brand choice across a range of countries and cultures...The added dimension of commitment has allowed us to understand more comprehensively what is in the mind of our consumers -- a real plus in terms of giving us the competitive edge." Janett Edelberg, Joseph E. Seagram & Sons
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- EditorialJohn Wiley & Sons
- Año de publicación2001
- ISBN 10 0471495743
- ISBN 13 9780471495741
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de edición1
- Número de páginas324
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Commitment-Led Marketing : The Key to Brand Profits Is in the Customer's Mind
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Wiley & Sons, Incorporated, John, 2001
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ISBN 13: 9780471495741
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Commitment-Led Marketing: The Key to Brand Profits Is in the Customer's Mind
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Commitment-Led Marketing: The Key to Brand Profits is in the Customers' Mind
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Commitment-Led Marketing: The Key to Brand Profits is in the Customer′s Mind
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John Wiley & Sons, 2000
ISBN 10: 0471495743
ISBN 13: 9780471495741
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Commitment-Led Marketing: The Key to Brand Profits is in the Customer′s Mind
Publicado por
John Wiley & Sons, 2000
ISBN 10: 0471495743
ISBN 13: 9780471495741
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Librería: Ammareal, Morangis, Francia
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Hardcover. Condición: Très bon. Ancien livre de bibliothèque. Salissures sur la tranche. Edition 2000. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Stains on the edge. Edition 2000. Ammareal gives back up to 15% of this item's net price to charity organizations. Nº de ref. del artículo: E-667-392
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Commitment-Led Marketing: The Key to Brand Profits is in the Customer′s Mind
Publicado por
John Wiley & Sons, 2000
ISBN 10: 0471495743
ISBN 13: 9780471495741
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Librería: Ammareal, Morangis, Francia
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Hardcover. Condición: Très bon. Ancien livre de bibliothèque. Salissures sur la tranche. Edition 2000. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Stains on the edge. Edition 2000. Ammareal gives back up to 15% of this item's net price to charity organizations. Nº de ref. del artículo: E-447-192
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Commitment-Led Marketing: The Key to Brand Profits is in the Customer's Mind: The Story of the Conversion Model
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Commitment-Led Marketing: The Key to Brand Profits is in the Customers' Mind
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John Wiley & Sons, 2000
ISBN 10: 0471495743
ISBN 13: 9780471495741
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