Six Sigma for Financial Professionals - Tapa dura

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D. H. STAMATIS, PhD, is President of Contemporary Consultants, where he is responsible for consulting services in the area of quality assurance, statistics, Six Sigma, project management, and organizational development. He is also the author of, among other books, Total Quality Service, The Nuts and Bolts of Reengineering, and Advanced Quality Planning.

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Praise for Six Sigma for Financial Professionals

"Dr. Stamatis has tackled an area that is just learning the tremendous value of the Six Sigma methodology and how to use it. The financial community is proving that Six Sigma can and will reduce errors and prevent mistakes from occurring. Dr. Stamatis lays out the formula for success by starting with the foundations of Six Sigma and then moving into its application in financial arenas. He has given numerous examples and references that will assist in developing this methodology into a reality for your organization."
?Roderick A. Munro, PhD
Business Improvement Coach

"A strong and thorough blueprint to follow for companies that are planning to implement Six Sigma. The book helps one understand how to focus on processes, not just projects, to help achieve business transformation."
?Tammy S. Mitchell
Vice President Controller
TRW Automotive

"Dr. Stamatis?s approach to Six Sigma is insightful and would benefit readers outside the quality sector and quality professionals alike. The book is refreshing in truthfully identifying Six Sigma as a collection of proven methodologies, not a new ?silver bullet.?"
?William M. Harral, CQA, CQE, CQMgr, CRE, ASQ-Fellow
CEO, Arch Associates LLC

"As a rule, financial executives focus on the bottom line for directions and ultimate decision-making. Dr. Stamatis?s manuscript is clearly written, easily followed, and absolutely describes the potential benefits of Six Sigma and the need to incorporate it for long-term survival in any industry."
?William P. Lianos
President and Treasurer
Michigan Rivet Corporation

"Amid the crushing time crunch to compete, effective leaders have found an important tool in the Six Sigma method. Yet the plethora of information in the field often generates a confusing light without generating the necessary heat. Dr. Stamatis has penned an important, coherent, and complete contribution without cheerleading a single-minded approach. If you only have the time for one book to help you plan, prepare, or advance your Six Sigma effort, this is it."
? A. J. Deeds
President
Team Quality Development, Inc.

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With its celebrated success and proven results, the Six Sigma quality improvement methodology has expanded from its origins in the engineering industry to transform a wide variety of businesses, along the way developing a particular focus on customer service and satisfaction. While this evolution may seem to imply a shift of attention to the "ground floor" business-client interface, Six Sigma expert D. H. Stamatis draws his readers to the very peak of the organizational chart, explaining how executives and leaders make or break Six Sigma success with their every action and decision. Six Sigma for Financial Professionals is a comprehensive quality improvement guide for the financial industry, explaining the practice of Six Sigma methodology from top to bottom.

Conceiving a vision without creating the plans and effort to achieve it results in "fantasy," the author writes, while advancing plans and effort without an overriding vision produces "drudgery." Only by articulating vision, plans, and effort together can a leader realize "success." Stamatis explains how executives can effectively shift paradigms within their organizations and empower their employees with the authority and motivation to achieve the required goal. He identifies six items that a leader must always keep in mind:

• Customer orientation
• Quality culture
• Accountability
• Products and services
• Suppliers
• Training

These are the critical arenas where an executive?s vision must transform into policy and practice. Stamatis then moves on to analyze Six Sigma principles in every aspect of a financial firm. Specific chapters address the fundamentals of Six Sigma, the DMAIC model, design, project management, statistics, roles and responsibilities, transactional business, and implementation strategy. In each chapter, Stamatis includes case studies that provide leadership road maps and other practical blueprints based on actual business experiences.

The author concludes with a heavy emphasis on training, both in nuts-and-bolts Six Sigma implementation and in cultivating future leaders as part of a vital growth strategy for any firm. No business can afford to ignore the extraordinary promise and potential of quality improvement. Six Sigma for Financial Professionals will prove a powerful guide for CEOs, CFOs, and all corporate leaders.