Financial Customer Service: A Guide to Making Smarter Money Decisions - Tapa dura

Schaeffer, Hal

 
9780471353799: Financial Customer Service: A Guide to Making Smarter Money Decisions
Tapa dura
ISBN 10: 0471353795 ISBN 13: 9780471353799
Editorial: John Wiley & Sons Inc, 1999

Sinopsis

A financial customer service department combines the credit, customer service, order entry, shipping, billing, accounts receivable, and collection functions under one umbrella. This consolidation creates much better efficiency in getting orders out the door, processing payments, and making credit decisions. It also allows the company to analyse sales trends as they are happening so that adequate stock is available. Fortune 500 companies, such as Proctor and Gamble, have implemented financial customer service departments to maximise efficiency with impressive results. This volume provides step-by-step guidance for creating a financial customer service department as smoothly as possible. It examines this transition from the preliminary stages to the final adjustments.

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Reseña del editor

A financial customer service department combines the credit, customer service, order entry, shipping, billing, accounts receivable, and collection functions under one umbrella. This consolidation creates much better efficiency in getting orders out the door, processing payments, and making credit decisions. It also allows the company to analyse sales trends as they are happening so that adequate stock is available. Fortune 500 companies, such as Proctor and Gamble, have implemented financial customer service departments to maximise efficiency with impressive results. This volume provides step-by-step guidance for creating a financial customer service department as smoothly as possible. It examines this transition from the preliminary stages to the final adjustments.

Biografía del autor

H. A. SCHAEFFER JR., C.C.E., C.E.W., is President of D&H Credit Services, Inc., a credit and financial customer service consulting firm to all sizes of manufacturers, wholesalers, government agencies, and credit organizations located in Port Washington, New York. He has served as a credit consultant for a number of midsize companies as well as Fortune 500 companies, including Bausch & Lomb and Mobil, Inc. Schaeffer is a certified expert witness in bankruptcy preference actions. He represents creditors who have been served with a preference action by a trustee and has negotiated on behalf of several companies that have faced difficult large collection issues. He has taught credit courses for the American Management Association (AMA), the National Association of Credit Management (NACM), and Dun & Bradstreet. He has also taught customized courses for Fortune 500 companies and noncredit organizations.

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Editorial
John Wiley & Sons Inc
Año de publicación
1999
Idioma
Inglés
ISBN 10 
0471353795
ISBN 13 
9780471353799
Encuadernación
Tapa dura
Número de páginas
262
Contacto del fabricante
no disponible
Persona responsable
no disponible