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Sinopsis
In this text, Gordon Bethune offers insight into his management and leadership style. Against the odds Bethune successfully turned around Continental Airlines, a company that went through the bankruptcy court twice. Now it is a company that is an industry-leader in on-time performance, baggage handling and the quality of the planes themselves, and has reduced customer complaints. Topics covered include how to improve the quality of what your company does (whether it's a product or a service), how not to cut costs so far that you lose business because you're producing something so cheaply that nobody wants it anymore, how to change a corporate culture and improve employee morale, how to measure what's truly important to your business and other management ideas. Bethune draws on his experiences at Continental, Boeing, and other companies that he has worked for.
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Críticas
"In his new book FROM WORST TO FIRST, Continental Airlines CEO Gordon Bethune tells how he led Continental's transformation into an award-winning carrier after years as an unprofitable airline that angered employees and customers."--USA Today "Some of Bethune's prescriptions are refreshingly straightforward... Bethune includes some fresh examples of his plain-spoken management style."--Business Week
Reseña del editor
In this text, Gordon Bethune offers insight into his management and leadership style. Against the odds Bethune successfully turned around Continental Airlines, a company that went through the bankruptcy court twice. Now it is a company that is an industry-leader in on-time performance, baggage handling and the quality of the planes themselves, and has reduced customer complaints. Topics covered include how to improve the quality of what your company does (whether it's a product or a service), how not to cut costs so far that you lose business because you're producing something so cheaply that nobody wants it anymore, how to change a corporate culture and improve employee morale, how to measure what's truly important to your business and other management ideas. Bethune draws on his experiences at Continental, Boeing, and other companies that he has worked for.
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- EditorialJohn Wiley & Sons Inc
- Año de publicación1998
- ISBN 10 0471248355
- ISBN 13 9780471248354
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de páginas304
- Contacto del fabricanteno disponible
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From Worst to First: Behind the Scenes of Continental?s Remarkable Comeback
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John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
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Hardback. Condición: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Nº de ref. del artículo: GOR006238624
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From Worst to First: Behind the Scenes of Continental?s Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR002736592
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
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Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N00
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N00
Cantidad disponible: 1 disponibles
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
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Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N00
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
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Tapa dura
Librería: ThriftBooks-Reno, Reno, NV, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N00
Cantidad disponible: 1 disponibles
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
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Hardcover. Condición: Very Good. From Worst to First: Behind the Scenes of Continental's Remarkable Comeback This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780471248354
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
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Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780471248354
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From Worst to First: Behind the Scenes of Continental s Remarkable Comeback
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John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
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Librería: medimops, Berlin, Alemania
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Condición: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Nº de ref. del artículo: M00471248355-V
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From Worst to First : Behind the Scenes of Continental's Remarkable Comeback
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Wiley & Sons, Incorporated, John, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
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Condición: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 4478697-6
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