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Sinopsis
In this text, Gordon Bethune offers insight into his management and leadership style. Against the odds Bethune successfully turned around Continental Airlines, a company that went through the bankruptcy court twice. Now it is a company that is an industry-leader in on-time performance, baggage handling and the quality of the planes themselves, and has reduced customer complaints. Topics covered include how to improve the quality of what your company does (whether it's a product or a service), how not to cut costs so far that you lose business because you're producing something so cheaply that nobody wants it anymore, how to change a corporate culture and improve employee morale, how to measure what's truly important to your business and other management ideas. Bethune draws on his experiences at Continental, Boeing, and other companies that he has worked for.
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Críticas
"In his new book FROM WORST TO FIRST, Continental Airlines CEO Gordon Bethune tells how he led Continental's transformation into an award-winning carrier after years as an unprofitable airline that angered employees and customers."--USA Today "Some of Bethune's prescriptions are refreshingly straightforward... Bethune includes some fresh examples of his plain-spoken management style."--Business Week
Reseña del editor
In this text, Gordon Bethune offers insight into his management and leadership style. Against the odds Bethune successfully turned around Continental Airlines, a company that went through the bankruptcy court twice. Now it is a company that is an industry-leader in on-time performance, baggage handling and the quality of the planes themselves, and has reduced customer complaints. Topics covered include how to improve the quality of what your company does (whether it's a product or a service), how not to cut costs so far that you lose business because you're producing something so cheaply that nobody wants it anymore, how to change a corporate culture and improve employee morale, how to measure what's truly important to your business and other management ideas. Bethune draws on his experiences at Continental, Boeing, and other companies that he has worked for.
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- EditorialJohn Wiley & Sons Inc
- Año de publicación1998
- ISBN 10 0471248355
- ISBN 13 9780471248354
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de páginas304
- Contacto del fabricanteno disponible
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From Worst to First: Behind the Scenes of Continental?s Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardback. Condición: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Nº de ref. del artículo: GOR006238624
Cantidad disponible: 1 disponibles
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I4N01
Cantidad disponible: 1 disponibles
Imagen de archivo
From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N01
Cantidad disponible: 1 disponibles
Imagen de archivo
From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Phoenix, Phoenix, AZ, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N00
Cantidad disponible: 1 disponibles
Imagen de archivo
From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I4N00
Cantidad disponible: 1 disponibles
Imagen de archivo
From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Reno, Reno, NV, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N00
Cantidad disponible: 1 disponibles
Imagen de archivo
From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N00
Cantidad disponible: 1 disponibles
Imagen de archivo
From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.38. Nº de ref. del artículo: G0471248355I3N00
Cantidad disponible: 1 disponibles
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From Worst to First: Behind the Scenes of Continental s Remarkable Comeback
Publicado por
John Wiley & Sons Inc, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
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Librería: medimops, Berlin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Nº de ref. del artículo: M00471248355-V
Cantidad disponible: 1 disponibles
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From Worst to First : Behind the Scenes of Continental's Remarkable Comeback
Publicado por
Wiley & Sons, Incorporated, John, 1998
ISBN 10: 0471248355
ISBN 13: 9780471248354
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 4478697-6
Cantidad disponible: 1 disponibles