Sinopsis
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. It also addresses business-level SLAs, not just device-level SLAs and describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies.
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Acerca del autor
JOHN J. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. He is an expert in the development of operation and business support systems and a frequent contributor to industry publications. RON BEN--NATAN is CTO at ViryaNet and has been building distributed systems and applications at companies like Intel, Merrill Lynch, J.P. Morgan, and AT&T Bell Labs for the past twenty years. He has authored several successful books on distributed systems and the application of advanced technologies in business environments.
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
Publicado por
Wiley (edition 1), 2002
ISBN 10: 0471210129
ISBN 13: 9780471210122
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Paperback
Librería: BooksRun, Philadelphia, PA, Estados Unidos de America
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Paperback. Condición: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Nº de ref. del artículo: 0471210129-7-1
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
Publicado por
John Wiley & Sons 09.2002., 2002
ISBN 10: 0471210129
ISBN 13: 9780471210122
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paperback
Librería: Vulkaneifel Bücher, Birgel, Alemania
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paperback. Condición: Gut. Auflage: 1. 446 Seiten Druckstelle u. kleine Knicke am Cover, kleine Lagerspuren am Buch, Inhalt einwandfrei und ungelesen 216134 Sprache: Englisch Gewicht in Gramm: 820. Nº de ref. del artículo: 218076
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
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Condición: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Nº de ref. del artículo: M00471210129-G
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