Artículos relacionados a Integrating Service Level Agreements: Optimizing Your...

Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery - Tapa blanda

Lee, John; Ben-Natan, Ron

 
9780471210122: Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
Tapa blanda
ISBN 10: 0471210129 ISBN 13: 9780471210122
Editorial: John Wiley & Sons Inc, 2002

Sinopsis

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. It also addresses business-level SLAs, not just device-level SLAs and describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

JOHN J. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. He is an expert in the development of operation and business support systems and a frequent contributor to industry publications. RON BEN--NATAN is CTO at ViryaNet and has been building distributed systems and applications at companies like Intel, Merrill Lynch, J.P. Morgan, and AT&T Bell Labs for the past twenty years. He has authored several successful books on distributed systems and the application of advanced technologies in business environments.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
John Wiley & Sons Inc
Año de publicación
2002
Idioma
Inglés
ISBN 10 
0471210129
ISBN 13 
9780471210122
Encuadernación
Tapa blanda
Número de páginas
464
Contacto del fabricante
no disponible
Persona responsable
no disponible