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Sinopsis
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. It also addresses business-level SLAs, not just device-level SLAs and describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies.
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Acerca del autor
JOHN J. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. He is an expert in the development of operation and business support systems and a frequent contributor to industry publications. RON BEN--NATAN is CTO at ViryaNet and has been building distributed systems and applications at companies like Intel, Merrill Lynch, J.P. Morgan, and AT&T Bell Labs for the past twenty years. He has authored several successful books on distributed systems and the application of advanced technologies in business environments.
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
Librería: medimops, Berlin, Alemania
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Condición: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Nº de ref. del artículo: M00471210129-G
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
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John Wiley & Sons 09.2002., 2002
ISBN 10: 0471210129
ISBN 13: 9780471210122
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Librería: Modernes Antiquariat an der Kyll, Lissendorf, Alemania
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paperback. Condición: Gut. Auflage: 1. 446 Seiten Druckstelle u. kleine Knicke am Cover, kleine Lagerspuren am Buch, Inhalt einwandfrei und ungelesen 216134 Sprache: Englisch Gewicht in Gramm: 820. Nº de ref. del artículo: 218076
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
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paperback. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_430885964
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
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Paperback. Condición: Good. Good. book. Nº de ref. del artículo: D7S9-1-M-0471210129-3
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