Performance Scorecards: Measuring the Right Things in the Real World - Tapa blanda

Chang, Richard Y.

 
9780470910269: Performance Scorecards: Measuring the Right Things in the Real World
Tapa blanda
ISBN 10: 0470910267 ISBN 13: 9780470910269
Editorial: Jossey-Bass, 2000

Sinopsis

Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. .

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Acerca del autor

RICHARD CHANG, Ph.D., president and CEO of Richard Chang Associates, Inc., is an internationally recognized management consultant whose clients include Toshiba, Marriott, Fidelity Investments, Hasbro, and Universal Studios. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award.

MARK W. MORGAN, Ed.D., is a senior consultant with Richard Chang Associates, Inc., and serves as an examiner for the Malcolm Baldridge National Quality Award. He also taught at the Florida Institute of Technology and the University of Central Florida.

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Editorial
Jossey-Bass
Año de publicación
2000
Idioma
Inglés
ISBN 10 
0470910267
ISBN 13 
9780470910269
Encuadernación
Tapa blanda
Número de páginas
192
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9780787952723: Performance Scorecards: Measuring the Right Things in the Real World

Edición Destacada

ISBN 10:  0787952729 ISBN 13:  9780787952723
Editorial: Jossey-Bass Inc.,U.S., 2000
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