Conflict Resolution at Work For Dummies - Tapa blanda

Acerca del autor

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

De la contraportada

The easy way to maintain healthy and productive working relationships

Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.

• Tap into conflict resolution expertise ? get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro

• Rediscover communication ? find out how body language, tone of voice, emotions, and filters impact the ability to communicate

• Practice good self-awareness ? understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict

• Know how to address conflict ? learn how to choose the optimal time and place to discuss problems and address employees

• Resolve a conflict between two or more employees ? get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress

• Help yourself during conflict ? learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions

Open the book and find:

• The right way to manage conflict within a team

• Advice on when to tackle issues and when to hold back

• Practical guidance on developing solutions and agreements

• Ways to address just about any issue you'll face

• Tips on keeping your team focused and productive during conflicts

• When to use internal resources like Human Resources and when to turn to outside experts