Organization Practice: A Guide to Understanding Human Service Organizations

A fully updated and revised guide to effective practice techniques in human service and nonprofit organizations

Now with a new emphasis on cultural sensitivity and diversity, Organization Practice, Second Edition helps professionals and students in human services and nonprofit management assess and understand complex behaviors and cultural differences within organizations. The authors set forth a model for improving both internal (employee) and external (customer/client) relationships as well as organizational effectiveness and efficiency.

Presenting a new, practical model for understanding cultural identities within organizations, the authors include numerous real-world cases, critical thinking questions, empirical support, and engaging exercises that help guide the reader in understanding how to apply proven techniques within their own organizations to affect positive change and promote inspiring leadership. Exploring core values, standards of excellence, and cultural characteristics of different organizations, the authors help the reader understand the role each of these factors plays in organizational behavior and effectiveness.

Practical yet scholarly, Organization Practice, Second Edition focuses on the knowledge and skills practitioners need to learn to create organizations that will flourish. A must for social workers, public health, and nonprofit administrators.

Mary Katherine O'Connor, PHD, is a Professor in the School of Social Work at Virginia Commonwealth University, where she teaches in the PhD and MSW programs.

F. Ellen Netting, PHD, is the Samuel S. Wurtzel Endowed Chair and Professor of Social Work at Virginia Commonwealth University, where she teaches in the PhD, MSW, and BSW programs.

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