White Space Revisited: Creating Value through Process - Tapa dura

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The Authors

GEARY A. RUMMLER (1937–2008) was the founding partner of the Performance Design Lab and of the Rummler-Brache Group, president of the Kepner-Tregoe Group, and cofounder and director of the University of Michigan's Center for Programmed Learning for Business. He was coauthor of the best-selling Improving Performance and Serious Performance Consulting According to Rummler. He was inducted into the HRD Hall of Fame and received the Distinguished Professional Achievement Award from ISPI, the Enterprise Reengineering Excellence Award, the Distinguished Contribution Award for Workplace Learning and Performance from ASTD, and the Lifetime Achievement Award from the Organization Behavior Management Network.

ALAN J. RAMIAS is a partner with Perfor-mance Design Lab with 25 years experience in performance improvement and organization effectiveness. As a member of the team that founded Motorola University, he was the first person to introduce Rummler's pioneering concepts in process improvement and management to business units within Motorola. He became a partner and managing director of consulting services at the Rummler-Brache Group, and was responsible for selecting, training, and managing RBG's consultant teams.

RICHARD A. RUMMLER is a partner with Performance Design Lab. He brings more than 15 years of consulting experience with organizations in Asia, Europe, and North America to achieve improvements in organization performance. Rick's experience includes a wide range of interventions, including process improvement and reengineering, organization redesign, and measurement and management system design. These projects have addressed various business subsystems, such as customer acquisition, manufacturing, product development, and customer service.

De la contraportada

White Space Revisited

When Improving Performance: How to Manage the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps among organization strategy, work processes, and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations?to create and sustain value.

White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thor- ough and proven methodology, a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The book's time-tested methods, models, tools, and guidelines serve to align people, process, and technology.

White Space Revisited includes information on a wealth of vital topics and

• Describes the difference in impact of focusing on single processes versus large-scale improvements
• Provides an integrated step-by-step blueprint for designing, implementing, and sustaining process management
• Offers a detailed methodology for strategic and tactical process definition and improvement
• Spells out how to leverage the power of IT to optimize organizational performance
• Shows how to integrate the energy and value of Six Sigma, Process Improvement, and Process Management into an effective Process Excellence Group

This important resource is written for practitioners, managers, and leaders who want to achieve greater and lasting results.

De la solapa interior

White Space Revisited

When Improving Performance: How to Manage the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps among organization strategy, work processes, and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations--to create and sustain value.

White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thor- ough and proven methodology, a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The book's time-tested methods, models, tools, and guidelines serve to align people, process, and technology.

White Space Revisited includes information on a wealth of vital topics and

• Describes the difference in impact of focusing on single processes versus large-scale improvements
• Provides an integrated step-by-step blueprint for designing, implementing, and sustaining process management
• Offers a detailed methodology for strategic and tactical process definition and improvement
• Spells out how to leverage the power of IT to optimize organizational performance
• Shows how to integrate the energy and value of Six Sigma, Process Improvement, and Process Management into an effective Process Excellence Group

This important resource is written for practitioners, managers, and leaders who want to achieve greater and lasting results.