Sinopsis
This reference book aims to help business managers, quality managers and implementors to meet the challenges of an increasingly competitive marketplace.
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Reseña del editor
Built around a model that provides the tools and techniques needed to stay competitive, this book provides a new perspective to business managers, quality managers, and others looking for ways to quantify and improve their organization's customer-focused strategies. This book helps organizations develop products that will propel them to succeed in today's customer-oriented business environment.
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