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S/NVQ Level 3 Customer Service - Tapa blanda

Bradley, Sally; Hebron, Lesley; Woods, Allan

 
9780435452278: S/NVQ Level 3 Customer Service

Reseña del editor

This work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards. Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

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