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Managing Organizational Change (RLE: Organizations): Human Factors and Automation (Routledge Library Editions: Organizations) - Tapa dura

Libro 32 de 33: Routledge Library Editions: Organizations

Fallik, Fred

 
9780415823265: Managing Organizational Change (RLE: Organizations): Human Factors and Automation (Routledge Library Editions: Organizations)

Sinopsis

The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.

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Multivolume collection by leading authors in the field

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