Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks) - Tapa blanda

Libro 30 de 53: Routledge Studies in Business Organizations and Networks
 
9780415511483: Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)
Tapa blanda
ISBN 10: 0415511488 ISBN 13: 9780415511483
Editorial: Routledge, 2012

Sinopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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Acerca del autor

Connell, Julia; Burgess, John

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Routledge
Año de publicación
2012
Idioma
Inglés
ISBN 10 
0415511488
ISBN 13 
9780415511483
Encuadernación
Tapa blanda
Número de edición
1
Número de páginas
224
Editor
Connell Julia, Burgess John
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9780415357029: Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)

Edición Destacada

ISBN 10:  0415357020 ISBN 13:  9780415357029
Editorial: Routledge, 2006
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