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Benchmarking Handbook: Step-by-step instructions - Tapa dura

Andersen, B.; Andersen, Bjorn; Pettersen, P. -G

 
9780412735202: Benchmarking Handbook: Step-by-step instructions

Sinopsis

Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.

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Acerca del autor

Bjorn Andersen is a PhD researcher at SINTEF Production Engineering, Norway.

De la contraportada

Benchmarking is a powerful tool for improvement. It is one of the fastest growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need. This unique text provides an excellent recipe for conducting a benchmarking study. Unlike other books on the subject it takes a systematic approach, giving the reader step-by-step instructions. The five-phase benchmarking wheel forms the framework for the book, with detailed descriptions of each phase being complemented by graphical navigation aids. This will serve as a quick and practical tutorial for benchmarking and as a handbook to be used by the team throughout the benchmarking study.

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