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Sinopsis
Quality is the major topic in international industry today and its importance should increase in the 1990s. This book presents a step-by-step approach for implementing a quality improvement process in any type of organization. "Making Quality Happen" utilizes "quality" as the strategic weapon that should help an organization achieve its overall objective by improving the organization's customer impact, reducing its cost structure, increasing its competative market share and maximizing its employee productivity. The quality improvement process detailed by NcNealy should make quality and integral part of any organization, and not an added or extraneous feature. "Making Quality Happen" is targeted at a broad and deep audience of managers in all types or organizations around the world. The concepts and recommended actions expounded are directly applicable and have been implemented successfully in large and small organizations in the public, private and non-profit sectors. hsi is a "hands-on", action-oriented, how-to guide ot implementing a quality improvement effort. It is not a theoretical, overly technical or academic treatise. Rather, it is a recipe for winning the quality revolution. Examples are used throughout the text to illustrate its key points and anecdotes from actual implementations are used to clarify, augment and illustrate the recommended action plans.
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De la contraportada
Quality is the major topic in international industry today, and its importance will increase in the 1990s. Making Quality Happen presents a common sense, step-by-step approach for implementing a Quality Improvement Process in any type of organization. The book utilizes 'Quality' as the strategic weapon that will help an organization achieve its overall objective by improving the organization's customer impact, reducing its cost structure, increasing its competitive market share, and maximizing its employee productivity. Importantly, the Quality Improvement Process detailed by McNealy makes Quality an integral part of any organization, and not an added or extraneous feature. Making Quality Happen is targeted at a broad audience of managers in all types of organizations around the world. The concepts and recommended actions expounded are directly applicable to, and have been implemented successfully in, large and small organizations in the public, private and non-profit sectors. This is a 'hands-on', action-oriented, instructive guide to implementing a Quality Improvement Effort. It is not a theoretical, overly technical, or academic treatise. Rather, it is a proven recipe for winning the Quality revolution.
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- EditorialSpringer
- Año de publicación1993
- ISBN 10 0412553104
- ISBN 13 9780412553103
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de páginas212
- Contacto del fabricanteno disponible
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MAKING QUALITY HAPPEN
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Springer, 1993
ISBN 10: 0412553104
ISBN 13: 9780412553103
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Making Quality Happen : A Step-by-Step Guide to Winning the Quality Revolution
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Springer Netherlands, 1993
ISBN 10: 0412553104
ISBN 13: 9780412553103
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Making Quality Happen
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Making Quality Happen
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Making Quality Happen
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Making Quality Happen
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Making Quality Happen
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Making Quality Happen
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Chapman and Hall, 1993
ISBN 10: 0412553104
ISBN 13: 9780412553103
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Making Quality Happen
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Springer Netherlands, 1993
ISBN 10: 0412553104
ISBN 13: 9780412553103
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Kartoniert / Broschiert. Condición: New. InhaltsverzeichnisWhy quality? what is quality? how? implementation actions - management ownership of quality and quality improvement, quality implementation team, quality training, management by fact - measurement and the cost of non. Nº de ref. del artículo: 458434892
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Making Quality Happen
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