Spc Simplified for Services: Practical Tools For Continuous Quality Improvement - Tapa blanda

Amsden, Davida

 
9780412447402: Spc Simplified for Services: Practical Tools For Continuous Quality Improvement
Tapa blanda
ISBN 10: 0412447401 ISBN 13: 9780412447402
Editorial: Springer, 1991

Sinopsis

Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of Spc, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included.

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Críticas

...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality

Reseña del editor

In this book, we talk about many of the tools and techniques of qual­ ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat­ egy for gaining the competitive edge. Quality in the Japanese auto indus­ try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex­ pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se­ rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

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Editorial
Springer
Año de publicación
1991
Idioma
Inglés
ISBN 10 
0412447401
ISBN 13 
9780412447402
Encuadernación
Tapa blanda
Número de páginas
320
Contacto del fabricante
ProductSafety@springernature.com
ProductSafety@springernature.com

Poststr. 9
Darmstadt
64293
Alemania

Otras ediciones populares con el mismo título

9780527916398: SPC Simplified for Services

Edición Destacada

ISBN 10:  0527916390 ISBN 13:  9780527916398
Editorial: Productivity Press, 1991
Tapa blanda