Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals, and Assessors: v. 776 (The Springer International Series in Engineering and Computer Science) - Tapa dura

Loon, Walchwil Han Van

 
9780387231822: Process Assessment and Improvement: A Practical Guide for Managers, Quality Professionals, and Assessors: v. 776 (The Springer International Series in Engineering and Computer Science)
Tapa dura
ISBN 10: 038723182X ISBN 13: 9780387231822
Editorial: Springer-Verlag New York Inc., 2004

Sinopsis

"Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors" provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard. "Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors" covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations. Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5. Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes. There is a companion book titled "Process Assessment and ISO/IEC 15504: A Reference Book".

"Sinopsis" puede pertenecer a otra edición de este libro.

Críticas

From the reviews: "Van Loona (TM)s approach to the field of organizational processes is: to create three conceptual sections, in order to describe precisely the internal structure; to explain adequately the theoretical foundations; and to point out its practical aspects. a ] The text is well organized. a ] The examples and templates shown can help professionals to put a fast pace on performing assessments and improving process effectiveness. a ] The methods are presented in a well-organized manner, with van Loona (TM)s experience presented in a structured and effective way." (John Sanvougioukas, Computing Reviews, January, 2008)

Reseña del editor

Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard. Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations. Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5. Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes. There is a companion book titled Process Assessment and ISO/IEC 15504: A Reference Book.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Springer-Verlag New York Inc.
Año de publicación
2004
Idioma
Inglés
ISBN 10 
038723182X
ISBN 13 
9780387231822
Encuadernación
Tapa dura
Número de páginas
334
Contacto del fabricante
no disponible
Persona responsable
CMN Printpool Inh. Mathis Neumann
https://www.also.com/ec/cms5/en_6000/6000/index.jsp

Friedrich-Karl-Str. 9
Hamburg
Alemania

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