Better Customer Service: Simple Rules You Can Apply Today - Tapa dura

Brewer, Edward C.; Holmes, Terence L.

 
9780367757373: Better Customer Service: Simple Rules You Can Apply Today
Tapa dura
ISBN 10: 0367757370 ISBN 13: 9780367757373
Editorial: Routledge, 2021

Sinopsis

This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments - and make the world a little better and more pleasant.

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Acerca del autor

Edward C. Brewer is Professor of Communication Studies and directs the Communication Studies Online program at Appalachian State University. His research includes over 20 peer-reviewed articles and book chapters. He has also authored or co-authored three books.

Terence L. Holmes is Professor of Marketing at Murray State University and chairs the Graduate Business Curriculum Committee. He has published peer-reviewed articles and cases in journals and textbooks. Prior to his academic career, he was a corporate trainer and co-owned a private vocational school.

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Editorial
Routledge
Año de publicación
2021
Idioma
Inglés
ISBN 10 
0367757370
ISBN 13 
9780367757373
Encuadernación
Tapa dura
Número de edición
1
Número de páginas
96
Contacto del fabricante
Taylor and Francis, GPSR Taylor and Francis
gpsr@taylorandfrancis.com

Taylor & Francis Verlag GmbH, Kaufingerstraße 24
München
80331
Alemania

Otras ediciones populares con el mismo título

9780367757335: Better Customer Service: Simple Rules You Can Apply Today

Edición Destacada

ISBN 10:  0367757338 ISBN 13:  9780367757335
Editorial: Routledge, 2021
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