Practical Guide to IT Problem Management (IT Pro Practice Notes) - Tapa blanda

Dixon, Andrew

 
9780367636227: Practical Guide to IT Problem Management (IT Pro Practice Notes)
Tapa blanda
ISBN 10: 0367636220 ISBN 13: 9780367636227
Editorial: Auerbach Publications, 2022

Sinopsis

Whilst IT problem management is well understood, doing it in practice is much harder. Aligned with such well known frameworks as ITIL, this book offers practical advice on how to tackle problems in complex environments. Each chapter explores a different aspect of problem solving and is illustrated with real-life case studies.

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Acerca del autor

Andrew Dixon heads the Service Management Office within IT Services at the University of Oxford. As an ITIL 4 Managing Profession, he has specialised in ITIL® after spending the early part of his career in Higher Education managing the computer teaching facilities for the Engineering Faculty at University of Bristol. After completing his degree at University of Bristol, his first post was teaching Information Technology to engineering students, so he has been both user and service provider. He has presented at a variety of national and international conferences on a wide variety of topics, but his focus now is on how ITIL may be used to transform and improve services.

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Editorial
Auerbach Publications
Año de publicación
2022
Idioma
Inglés
ISBN 10 
0367636220
ISBN 13 
9780367636227
Encuadernación
Tapa blanda
Número de edición
1
Número de páginas
100
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9781032217291: Practical Guide to IT Problem Management (IT Pro Practice Notes)

Edición Destacada

ISBN 10:  1032217294 ISBN 13:  9781032217291
Editorial: Auerbach Publications, 2022
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