Why Service Matters - Tapa dura

Pupo, Raul

 
9780359741755: Why Service Matters
Tapa dura
ISBN 10: 0359741754 ISBN 13: 9780359741755
Editorial: Lulu.com, 2019

Sinopsis

Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.

"Sinopsis" puede pertenecer a otra edición de este libro.

Editorial
Lulu.com
Año de publicación
2019
Idioma
Inglés
ISBN 10 
0359741754
ISBN 13 
9780359741755
Encuadernación
Tapa dura
Número de páginas
348
Contacto del fabricante
no disponible
Persona responsable
HACHETTE LIVRE SA
https://www.hachette.fr/

1 AVENUE GUTENBERG
MAUREPAS CEDEX
78319
Francia

Otras ediciones populares con el mismo título

9781795734783: Why Service Matters: A Collection of Essays That Will Change How You Think About Service

Edición Destacada

ISBN 10:  1795734787 ISBN 13:  9781795734783
Editorial: Independently published, 2019
Tapa blanda