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The Service Consultant: Principles of Service Management and Ownership - Tapa blanda

Garner, Ronald; Garner, C.

 
9780357671269: The Service Consultant: Principles of Service Management and Ownership
Tapa blanda
ISBN 10: 0357671260 ISBN 13: 9780357671269
Editorial: Delmar Cengage Learning, 2020

Sinopsis

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca de los autores

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Delmar Cengage Learning
Año de publicación
2020
Idioma
Inglés
ISBN 10 
0357671260
ISBN 13 
9780357671269
Encuadernación
Tapa blanda
Número de edición
2
Número de páginas
416
Contacto del fabricante
no disponible
Persona responsable
no disponible