CompTIA A+ Guide to IT Technical Support, 10th Edition - Tapa dura

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Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses and corporations designing, writing, and supporting application software; managing a help desk for computer support technicians; and troubleshooting wide area networks. Dr. Andrews has written numerous books on software, hardware, and the Internet, including the best-selling A+ Guide To IT Technical Support. She retired from writing computer science textbooks with the Eleventh Edition of this textbook. Dr. Andrews now lives in north Georgia, writing books about new paradigms for education and building character in life-giving communities.

Joy Dark Shelton has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states, a second-tier technician in healthcare IT, and an operations specialist designing support protocols and structures. As a teacher, Joy has taught online courses in IT and has taught English as a Second Language in the United States and South America. She has helped write several technical textbooks with Jean Andrews. She also creates many photographs used in educational content. Joy and her husband, Jason, live in northwest Georgia with their two daughters and two dogs.

Jill West authors Cengage courses for CompTIA Cloud+, CompTIA Network+, Data Communications, Technology for Success and the popular Shelly Cashman Series. She has taught kindergarten through college and currently teaches computer technology courses at Georgia Northwestern Technical College. Jill specializes in designing innovative, critical-thinking activities and building courses that teach to popular IT certifications. She regularly presents at conferences and webinars on preparing for CompTIA certifications, teaching cloud computing and computer networking and mentoring lifelong student learners in IT. She’s a member of the 2019 inaugural cohort of Faculty Ambassadors for AWS Educate and is currently an AWS Academy Accredited Educator. Jill and her husband, Mike, live in northwest Georgia with two children at home and two off to college.