Help Desk Management in a Week - Tapa blanda

Sinopsis

This book is aimed at the manager who has the task of providing support to customers. Whether you manage an internal help desk supporting information technology within your organisation or a helpline for product support, the key principles are the same. Topics covered include:

Deciding what your help desk does

Recruiting and managing help desk staff

Performance measurement

Tools for improved help desk performance

Communications for improved customer satisfaction

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