Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) - Tapa blanda

 
9780333946077: Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)
Tapa blanda
ISBN 10: 0333946073 ISBN 13: 9780333946077
Editorial: Red Globe Press, 2003

Sinopsis

Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

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Acerca de los autores

ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London, UK.

IRENA GRUGULIS is a Professor of Employment Studies and the Head of the Human Resource Management Group at Bradford University, UK.

HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge, UK.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Red Globe Press
Año de publicación
2003
Idioma
Inglés
ISBN 10 
0333946073
ISBN 13 
9780333946077
Encuadernación
Tapa blanda
Número de páginas
228
Editor
Sturdy Andrew, Gruelis Irena, Willmott Hugh
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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