A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library - Tapa blanda

Knapp, Donna

 
9780324785067: A Guide to Service Desk Concepts: Service Desk and the It Infrastructure Library
Tapa blanda
ISBN 10: 0324785062 ISBN 13: 9780324785067
Editorial: South-Western, 2009

Sinopsis

A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL? V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.

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Reseña del editor

A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
South-Western
Año de publicación
2009
Idioma
Inglés
ISBN 10 
0324785062
ISBN 13 
9780324785067
Encuadernación
Tapa blanda
Número de edición
3
Número de páginas
396
Contacto del fabricante
no disponible
Persona responsable
no disponible