Artículos relacionados a A Guide to Service Desk Concepts: Service Desk and...
Sinopsis
A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL? V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectively. In this edition, the author also includes references to ITIL V3 best practices, leading quality and IT service management frameworks and standards, up-to-date research, trends, case studies and resources, and the latest information regarding the role of outsourcing and certification in the service desk.
"Sobre este título" puede pertenecer a otra edición de este libro.
EUR 8,99
EUR 17,26 gastos de envío desde Estados Unidos de America a España
Destinos, gastos y plazos de envíoResultados de la búsqueda para A Guide to Service Desk Concepts: Service Desk and...
Imagen de archivo
A Guide to Service Desk Concepts : Service Desk and the IT Infrastructure Library
Publicado por
Course Technology, 2009
ISBN 10: 0324785062
ISBN 13: 9780324785067
Antiguo o usado
Tapa blanda
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. 3 Edition. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: 3970776-6
Cantidad disponible: 1 disponibles
Imagen de archivo
A Guide to Service Desk Concepts (Help Desk)
Publicado por
Course Technology, 2009
ISBN 10: 0324785062
ISBN 13: 9780324785067
Antiguo o usado
Tapa blanda
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Good condition. 3rd edition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Nº de ref. del artículo: S18M-00817
Cantidad disponible: 1 disponibles
Imagen de archivo
A Guide to Service Desk Concepts (Help Desk)
Publicado por
Course Technology, 2009
ISBN 10: 0324785062
ISBN 13: 9780324785067
Antiguo o usado
Paperback
Librería: Basement Seller 101, Cincinnati, OH, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: As New. Nº de ref. del artículo: 190715041
Cantidad disponible: 1 disponibles