CMMI for Services (Sei Series in Software Engineering)

3,33 valoración promedio
( 15 valoraciones por Goodreads )
 
9780321711526: CMMI for Services (Sei Series in Software Engineering)
Reseña del editor:

CMMIi?? for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method.

 

The indispensable CMMIi?? for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the booka??s authors have refined the modela??s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers.

 

The book is divided into three parts.

 

Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas.

 

Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference.< /P>

 

Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index.

 

Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

Biografía del autor:

Eileen Forrester is the manager of the CMMI for Services program at the Software Engineering Institute (SEI) and a senior member of the technical staff. She was the co-chair of the International Process Research Consortium and the editor of the IPRC Process Research Framework. Eileen is the developer of TransPlant, a transition-planning process, and her current research area is in process-oriented approaches to service delivery, technology change, risk management, and emergent system types. These approaches include GAIT, CMMI for Services, OCTAVE, MDA, and multimodel improvement approaches. She has more than thirty-five years of experience in technology transition, strategic planning, process improvement, communication planning, and in managing product, service, and nonprofit organizations. Brandon L. Buteau is a Technical Fellow, technologist, and process architect at Northrop Grumman. He has been a member of the CMMI for Services model development team from its beginning, and is both the chief architect for the model and the team's ontologist. His professional career of more than thirty-five years has spanned the analysis and development of advanced systems, technology, and processes. Brandon currently helps to define and develop quality and process architectures as well as supporting tools. He leads, performs, coordinates, and consults on research, strategic analyses, technology assessments, knowledge/information modeling, and business development across a spectrum of technologies needed by customers. He received a B.A. in applied mathematics (computer science) from Harvard University in 1976. Sandy Shrum is a senior writer/editor and communications point of contact for the Software Engineering Process Management program at the Software Engineering Institute (SEI). Along with this book, she has coauthored two other CMMI books: CMMI(R)-ACQ: Guidelines for Improving the Acquisition of Products and Services (Addison-Wesley, 2009) and two editions of CMMI(R): Guidelines for Process Integration and Product Improvement (Addison-Wesley). She has been with the SEI since 1995 and has been a member of the CMMI Development Team since the CMMI project's inception in 1998. Her roles on the project have included model author, small review team member, reviewer, editor, model development process coordinator, and quality assurance process owner. Before joining the SEI, Sandy worked for eight years as a document developer with Legent Corporation, a Virginia-based software company. Her experience as a technical communicator dates back to 1988, when she earned her M.S. in professional writing from Carnegie Mellon University. Her undergraduate degree, a B.S. in business administration, was earned at Gannon University, Erie, Pennsylvania.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Eileen Forrester; Brandon Buteau; Sandra Shrum
Editorial: Addison-Wesley Professional (2011)
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Tapa dura Cantidad: 1
Librería
Ergodebooks
(RICHMOND, TX, Estados Unidos de America)
Valoración
[?]

Descripción Addison-Wesley Professional, 2011. Hardcover. Estado de conservación: New. Nº de ref. de la librería SONG0321711521

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 51,40
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,55
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Eileen C. Forrester, Sandra Shrum, Brandon L. Buteau
Editorial: Pearson Education (US), United States (2011)
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Tapa dura Cantidad: 10
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción Pearson Education (US), United States, 2011. Hardback. Estado de conservación: New. 2nd Revised edition. 231 x 188 mm. Language: English . Brand New Book. CMMI(R) for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method. The indispensable CMMI(R) for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book s authors have refined the model s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement. Nº de ref. de la librería AAK9780321711526

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 61,72
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Forrester, Eileen
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Cantidad: 1
Librería
Pbshop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción 2011. HRD. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780321711526

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 58,40
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,55
A Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Eileen C. Forrester, Sandra Shrum, Brandon L. Buteau
Editorial: Pearson Education (US), United States (2011)
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Tapa dura Cantidad: 10
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción Pearson Education (US), United States, 2011. Hardback. Estado de conservación: New. 2nd Revised edition. 231 x 188 mm. Language: English . Brand New Book. CMMI(R) for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method. The indispensable CMMI(R) for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book s authors have refined the model s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement. Nº de ref. de la librería AAK9780321711526

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 62,05
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Forrester, EileenButeau, BrandonShrum, SandraShrum, Sandra
Editorial: Prentice Hall
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Cantidad: > 20
Librería
INDOO
(Avenel, NJ, Estados Unidos de America)
Valoración
[?]

Descripción Prentice Hall. Estado de conservación: New. Brand New. Nº de ref. de la librería 0321711521

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 59,66
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,12
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Eileen Forrester
Editorial: Pearson Education (2011)
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Cantidad: 1
Librería
Books2Anywhere
(Fairford, GLOS, Reino Unido)
Valoración
[?]

Descripción Pearson Education, 2011. HRD. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780321711526

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 57,94
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 10,40
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Forrester, Eileen
Editorial: Addison-Wesley Professional (2011)
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Tapa dura Cantidad: 1
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción Addison-Wesley Professional, 2011. Hardcover. Estado de conservación: New. Nº de ref. de la librería 0321711521

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 74,73
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,66
A Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Eileen C. Forrester, Sandra Shrum, Brandon L. Buteau
Editorial: Pearson Education (US), United States (2011)
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Tapa dura Cantidad: 10
Librería
Book Depository hard to find
(London, Reino Unido)
Valoración
[?]

Descripción Pearson Education (US), United States, 2011. Hardback. Estado de conservación: New. 2nd Revised edition. 231 x 188 mm. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. CMMI(R) for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method. The indispensable CMMI(R) for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book s authors have refined the model s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement. Nº de ref. de la librería BZV9780321711526

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 83,78
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Eileen Forrester
Editorial: Pearson Education 2011-03-09, Boston, Mass. |London (2011)
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Tapa dura Cantidad: 1
Librería
Blackwell's
(Oxford, OX, Reino Unido)
Valoración
[?]

Descripción Pearson Education 2011-03-09, Boston, Mass. |London, 2011. hardback. Estado de conservación: New. Nº de ref. de la librería 9780321711526

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 79,74
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 5,20
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Forrester, Eileen; Buteau, Brandon; Shrum, Sandra
Editorial: Addison-Wesley Professional (2011)
ISBN 10: 0321711521 ISBN 13: 9780321711526
Nuevos Tapa dura Cantidad: 1
Librería
Irish Booksellers
(Rumford, ME, Estados Unidos de America)
Valoración
[?]

Descripción Addison-Wesley Professional, 2011. Hardcover. Estado de conservación: New. book. Nº de ref. de la librería 0321711521

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 86,21
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda