Management of Service Operations - Tapa blanda

Wright, Nevan

 
9780304705283: Management of Service Operations

Sinopsis

A concise guide to Operations Management within service organizations - the sector which interacts with and delivers services to customers. The book introduces tried and tested techniques and explores influencing factors which can affect situations, and the CD provides case studies.

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Acerca del autor

J. Nevan Wright is a Principal Lecturer in Management with the Auckland Institute of Technology, New Zealand.

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