The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results (Financial Times Series)

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9780273729860: The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results (Financial Times Series)
From the Publisher:

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.

About the Author:

Mike Brent is a Client and Programme Director at Ashridge. He specialises in leadership, team-building, influencing, coaching, cross cultural management, leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has a particular interest in working with management teams. Mike has extensive international experience, having run seminars world-wide including Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America. Mike has published a number of articles on influencing, coaching and leadership, and a book, Influencing - Skills and Techniques for Business Success (with Fiona Dent). Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes, client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources. She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership, personal, interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave, 2006).

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Brent, Mike; Dent, Fiona Elsa
Editorial: Pearson Education Limited, United Kingdom (2010)
ISBN 10: 0273729861 ISBN 13: 9780273729860
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Descripción Pearson Education Limited, United Kingdom, 2010. Paperback. Estado de conservación: New. 213 x 137 mm. Language: English . Brand New Book. Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict. Nº de ref. de la librería AAK9780273729860

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Brent, Mike; Dent, Fiona Elsa
Editorial: Pearson Education Limited, United Kingdom (2010)
ISBN 10: 0273729861 ISBN 13: 9780273729860
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Descripción Pearson Education Limited, United Kingdom, 2010. Paperback. Estado de conservación: New. 213 x 137 mm. Language: English . Brand New Book. Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict. Nº de ref. de la librería AAK9780273729860

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Descripción Estado de conservación: New. Nº de ref. de la librería 8528683-n

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ISBN 10: 0273729861 ISBN 13: 9780273729860
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Descripción FT Press, U.S.A., 2010. Soft cover. Estado de conservación: New. 1st Edition. Nº de ref. de la librería 0022061

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Descripción Pearson Education Limited. Paperback. Estado de conservación: new. BRAND NEW, The Leader's Guide to Influence: How to Use Soft Skills to Get Hard Results, Mike Brent, Fiona Elsa Dent, Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict. Nº de ref. de la librería B9780273729860

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Brent, Mike; Dent, Fiona Elsa
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ISBN 10: 0273729861 ISBN 13: 9780273729860
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Descripción FT Press, 2010. Estado de conservación: New. 2010. 1st Edition. Paperback. Series: Financial Times Series. Num Pages: 248 pages, illustrations. BIC Classification: KJMB; KJMV2. Category: (P) Professional & Vocational. Dimension: 213 x 139 x 16. Weight in Grams: 396. . . . . . . Nº de ref. de la librería V9780273729860

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Descripción Paperback. Estado de conservación: New. Not Signed; Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leade. book. Nº de ref. de la librería ria9780273729860_rkm

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Descripción Pearson Education Limited 2010-09-23, Harlow, 2010. paperback. Estado de conservación: New. Nº de ref. de la librería 9780273729860

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Descripción FT Press. Estado de conservación: New. 2010. 1st Edition. Paperback. Series: Financial Times Series. Num Pages: 248 pages, illustrations. BIC Classification: KJMB; KJMV2. Category: (P) Professional & Vocational. Dimension: 213 x 139 x 16. Weight in Grams: 396. . . . . . Books ship from the US and Ireland. Nº de ref. de la librería V9780273729860

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Brent, Mike; Dent, Fiona Elsa
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Descripción FT Press, 2010. Paperback. Estado de conservación: New. Nº de ref. de la librería BKTY9780273729860

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