Artículos relacionados a Service Operations Management: Improving Service Delivery
Sinopsis
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
"Sinopsis" puede pertenecer a otra edición de este libro.
Críticas
"Johnston and Clark's Service Operations Management is an extraordinary textbook that immediately brings operations management to life for all managers." "Thomas Christiansen, Assistant Professor, Center for Technology, Economics and Management, Technical University of Denmark "Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University "Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context." "Andrea Vinelli, Professor of Operations Management, University of Padova, Italy "Johnston and Clark is the textbook of choice for teaching Service Operations Management. Its coverage is balanced and its style induces active class discussion. The end-of-chapter cases are short and inviting while losing nothing essential." Hongtao Zhang, Associate Professor, School of Business and Management, Hong Kong University of Science and Technology
Reseña del editor
Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
"Sobre este título" puede pertenecer a otra edición de este libro.
Comprar nuevo
Ver este artículo
EUR 125,94
EUR 52,64 gastos de envío desde Canada a España
Destinos, gastos y plazos de envíoOtras ediciones populares con el mismo título
Resultados de la búsqueda para Service Operations Management: Improving Service Delivery
Imagen de archivo
Service Operations Management: Improving Service Delivery
Librería: Phatpocket Limited, Waltham Abbey, HERTS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Nº de ref. del artículo: Z1-J-014-01922
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Nº de ref. del artículo: GOR006054459
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery
Publicado por
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antiguo o usado
Softcover
Librería: Ammareal, Morangis, Francia
Calificación del vendedor: 5 de 5 estrellas
Softcover. Condición: Bon. Ancien livre de bibliothèque. Petite(s) trace(s) de pliure sur la couverture. Légères traces d'usure sur la couverture. Edition 2005. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slightly creased cover. Slight signs of wear on the cover. Edition 2005. Ammareal gives back up to 15% of this item's net price to charity organizations. Nº de ref. del artículo: E-454-631
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management : Improving Service Delivery
Publicado por
Financial Times/Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antiguo o usado
Tapa blanda
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 39985474-75
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management : Improving Service Delivery
Publicado por
Financial Times/Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antiguo o usado
Tapa blanda
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: GRP16598126
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery
Publicado por
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antiguo o usado
Softcover
Librería: Ammareal, Morangis, Francia
Calificación del vendedor: 5 de 5 estrellas
Softcover. Condición: Bon. Ancien livre de bibliothèque. Petite(s) trace(s) de pliure sur la couverture. Légères traces d'usure sur la couverture. Edition 2005. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slightly creased cover. Slight signs of wear on the cover. Edition 2005. Ammareal gives back up to 15% of this item's net price to charity organizations. Nº de ref. del artículo: E-366-391
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery
Publicado por
Prentice Hall, United Kingdom, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR001418898
Cantidad disponible: 2 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery
Publicado por
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1050grams, ISBN:9780273683674. Nº de ref. del artículo: 8486686
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery
Publicado por
Prentice Hall / Financial Times, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Nº de ref. del artículo: 8834494
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management: Improving Service Delivery
Publicado por
Financial Times/ Prentice Hall, 2005
ISBN 10: 0273683675
ISBN 13: 9780273683674
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273683674. Nº de ref. del artículo: 9091663
Cantidad disponible: 1 disponibles