Working with People: Human Relations Guide - Tapa blanda

Sinopsis

In this text on the basic human/interpersonal skills needed to succeed in the workplace, 29 lessons highlight individual skills, including building self-esteem, overcoming fear and anxiety, becoming a better listener, resolving conflict, setting goals, managing stress and improving communciation skills. As well as covering human relations skills, the work deals with customer service skills, how to uncover agendas, ethical dilemmas and how to tap into creativity. Each chapter is a self-contained lesson, with brief instruction on the chapter skill, examples of the skill within a business context and a concrete strategy for using the skill right away.

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