The CEO of Kobo and Rakuten, one of the world's leading e-commerce platforms, offers a revolutionary collaborative model for global business that spreads the wealth by empowering local vendors
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"Marketplace 3.0 is highly readable and largely devoid of the jargon that often mars similar efforts. Mikitani gives a well-considered argument for why Rakuten's business model should be the way of the future...Mikitani's vision for the next stage of the online revolution and his conviction that internet companies have a responsibility to drive change for the better may be an inspiration to aspiring digital entrepreneurs " -Michiyo Nakamoto , Financial Times
"Hiroshi Mikitani is that rare thing in Japan: a businessman who wants radically to change society, but who also has the ear of the Japanese establishment...Marketplace 3.0 contains much homespun wisdom about business" -The Economist
"Marketplace 3.0 delivers a refreshing and inspiring outline of author Hiroshi Mikitani's view of the new rules of borderless business...this book offers an easy but provocative read, and gives a refreshing alternative to accepted Western ecommerce practices" - Marketing
The CEO behind Rakuten and Kobo reveals how his unique approach to empowerment and collaboration defy conventional wisdom, and are the future of growth and globalization strategy. If Web 2.0 described the shift from static to interactive life on the Web, then 3.0 is the next sea change -- driven by personalization, intelligent search, and user behavior. And that evolution has huge implications for everything we see, buy and do online. Rejecting the zero-sum, vending-machine model of ecommerce practiced by other leading internet retailers, who view the Internet purely as a facilitator of speed and profit, Hiroshi Mikitani argues for an alternate model that benefits merchants, consumers, and communities alike by empowering players at every step in the process. He envisions retail "ecosystems," where small and mid-sized brick-and-mortar businesses around the world partner with online marketplaces to maximize their customer bases and service capabilities, and he shows why emphasizing collaboration over competition, customization over top-down control, and long-term growth over short-term revenue is by far the best use of the Internet's power, and will define the 3.0 era. Rakuten has already pioneered this new model, and "Marketplace 3.0" offers colorful examples of its success in Japan and around the world. Mikitani reveals how the company enforces a global mindset (including the requirement that all its employees speak English, even in Tokyo); how it incorporates new acquisitions rather than seeking to completely remake or sell them for a quick profit; and how it competes with other retailers on speed and quality, without sacrificing the public good. "Marketplace 3.0" is an exciting new vision for global commerce, from a company that's challenging all the accepted wisdom.
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