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The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience - Tapa blanda
Sinopsis
Based upon extensive, ground-breaking research, The Design of Sites introduces a comprehensive, pattern-based approach to making web sites truly customer-centered. Using the 101 patterns presented here, Web and business professionals can learn from the industry's experience and best practices, and dramatically improve customer satisfaction and retention. The authors have chronicled visitors' behavior to find the patterns that emerge from experiences ranging from navigation to e-shopping, and to discover how individual site visits fit into users' larger goals of finding information and making purchasing decisions. Drawing on this research, The Design of Sites introduces proven principles, processes, and patterns for building customer-centered Web sites. Their patterns encompass virtually every key issue, including: creating powerful home pages; managing content; simplifying layouts and navigation; optimizing performance, and much more. For all Web designers, developers and decision-makers seeking to maximize the business value of their Web sites.
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Acerca del autor
Douglas van Duyne is senior director of customer experience products and design at Keynote Systems, the worldwide leader in Web performance measurement and management systems. He was the cofounder, president, and CEO of NetRaker, a leader in customer experience management solutions, prior to NetRaker's acquisition by Keynote in April 2004. Doug has more than twenty years of entrepreneurial, management, and software design experience.
Doug's management experience includes positions at GO Corporation, an early portable computing developer, and software product design at KidSoft, a pioneering e-commerce company before the advent of Web-based shopping. As principal of Dune Design Group, Inc., he consulted on major Web site design projects for Intel, Safeway, Cooking.com, and healthshop.com.
Doug studied computer science, physics, visual arts, and music at the University of California, Berkeley, and he has a B. S. in computer science.
James A. Landay is a professor of computer science at the University of California, Berkeley, where he teaches courses in human-computer interaction. He is also the CTO and cofounder of NetRaker.
Jason I. Hong is a researcher at the University of California, Berkeley. He has worked at IBM Research, Fuji Xerox Palo Alto Laboratories, and Xerox Research, and is a consultant for eDealFinder.com.
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The Design of Sites: Principles, Processes and Patterns for Crafting a Customer-centered Web Experience
Publicado por
Addison Wesley, 2002
ISBN 10: 020172149X
ISBN 13: 9780201721492
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Librería: Reuseabook, Gloucester, GLOS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Nº de ref. del artículo: CHL10531126
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The Design of Sites
Publicado por
Addison-Wesley, 2002
ISBN 10: 020172149X
ISBN 13: 9780201721492
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Tapa dura
Librería: Bookbot, Prague, Republica Checa
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: As New. Leichte Abnutzungen. -- Improve your Web site step-by-step - and boost customer satisfaction and retention.-- Patterns for e-commerce, internationalization, site-branding, education, and more.-- Optimize home pages, layout, navigation, usability, and performance.Based upon extensive, ground-breaking research, The Design of Sites introduces a comprehensive, pattern-based approach to making web sites truly customer-centered. Using the 101 patterns presented here, Web and business professionals can learn from the industry's experience and best practices, and dramatically improve customer satisfaction and retention. The authors have chronicled visitors' behavior to find the patterns that emerge from experiences ranging from navigation to e-shopping, and to discover how individual site visits fit into users' larger goals of finding information and making purchasing decisions. Drawing on this research, The Design of Sites introduces proven principles, processes, and patterns for building customer-centered Web sites. Their patterns encompass virtually every key issue, including: creating powerful home pages; managing content; simplifying layouts and navigation; optimizing performance, and much more. For all Web designers, developers and decision-makers seeking to maximize the business value of their Web sites. Nº de ref. del artículo: ccce2bae-eafe-4d88-98bb-3424c667c66d
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The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
Publicado por
Addison-Wesley, 2002
ISBN 10: 020172149X
ISBN 13: 9780201721492
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Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
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Paperback. Condición: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Nº de ref. del artículo: GOR001940248
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The Design of Sites : Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
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Pearson Education, Limited, 2002
ISBN 10: 020172149X
ISBN 13: 9780201721492
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Librería: Better World Books Ltd, Dunfermline, Reino Unido
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The Design of Sites: Principles, Processes and Patterns for Crafting a Customer-centered Web Experience
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Paperback. Condición: Very Good. The Design of Sites: Principles, Processes and Patterns for Crafting a Customer-centered Web Experience This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780201721492
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The Design of Sites: Principles, Processes and Patterns for Crafting a Customer-centered Web Experience
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Paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780201721492
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The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
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Addison-Wesley, 2002
ISBN 10: 020172149X
ISBN 13: 9780201721492
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Paperback
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Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 2.75. Nº de ref. del artículo: G020172149XI4N00
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The Design of Sites : Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
Publicado por
Pearson Education, Limited, 2002
ISBN 10: 020172149X
ISBN 13: 9780201721492
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Tapa blanda
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Librería: Better World Books: West, Reno, NV, Estados Unidos de America
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Condición: Very Good. 1st. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 41555393-75
Cantidad disponible: 1 disponibles
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The Design of Sites : Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
Publicado por
Pearson Education, Limited, 2002
ISBN 10: 020172149X
ISBN 13: 9780201721492
Antiguo o usado
Tapa blanda
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Librería: Better World Books: West, Reno, NV, Estados Unidos de America
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Condición: Good. 1st. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: 3148802-75
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The Design of Sites : Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
Publicado por
Pearson Education, Limited, 2002
ISBN 10: 020172149X
ISBN 13: 9780201721492
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Tapa blanda
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
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Condición: Very Good. 1st. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 38939539-6
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