The People Capability Maturity Model: Guidelines for Improving the Workforce (Sei Series in Software Engineering) - Tapa dura

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Bill Curtis is cofounder and chief scientist of TeraQuest Metrics, Inc., and the principal architect and author of the People CMM. While at the Software Engineering Institute (SEI) at Carnegie Mellon University, Dr. Curtis led the program that published the Capability Maturity Model for Software, v1.1. His doctorate is in industrial/organizational psychology and statistics.

Dr. William E. Hefley is a clinical associate professor at the Joseph M. Katz Graduate School of Business and the College of Business Administration at the University of Pittsburgh. He is the managing principal consultant with Pinnacle Global Management, LLC, a global consulting firm. He is also associated with ITSqc, LLC, whose mission is to evolve capability models and certification methods for organizations involved in sourcing relationships. He is currently working in the areas of IT-enabled sourcing from the perspectives of both service providers (the eSCM-SP) and their clients, and he led the effort to develop the eSCM for Client Organizations (eSCM-CL). Dr. Hefley teaches IT, service science, service innovation, and sourcing management courses, and is a frequent lecturer on service innovation and global software delivery. He also supervises graduate studies and projects related to sourcing relationships, software process management, human capital management, and knowledge management. He was previously on the faculty at Carnegie Mellon University and was a senior member of the technical staff at the SEI, where he led the team that developed the People CMM. Dr. Hefley received his Ph.D. in organization science and information technology from Carnegie Mellon University. He also received an M.S. in engineering and public policy from Carnegie Mellon University and an M.S.S.M from the University of Southern California. He also received a B.S. in computer science and political science, and a B.A. (with distinction) in psychology. He is currently on the editorial boards of several journals and is series editor for the Springer book series on Service Science: Research and Innovations in the Service Economy.

Sally A. Miller, coauthor of the People CMM, is a member of the technical staff at the SEI, and a veteran human resources professional. She manages the People CMM Lead Assessor Track of the SEI's Lead Appraiser Program.

De la contraportada

Attracting and retaining talented people is the key to any organization's success. Every organization needs to continually improve its ability to attract, develop, motivate, organize, and retain the workforce needed to accomplish its strategic business objectives. The People Capability Maturity Model® (People CMM®) is a framework for successfully addressing strategic workforce issues. This framework, as documented in this authoritative book, is a guide to help organizations achieve the following:

• Establish an integrated system of workforce practices that is aligned with current and future business objectives
• Characterize the maturity of workforce practices
• Guide a program of continuous workforce development
• Set priorities for improvement actions
• Integrate workforce development with process improvement
• Become an employer of choice

After describing the rationale and evolution of the People CMM, the book details the model, which describes practices for the following:

• Improving individual capability
• Developing effective work groups and organizational culture
• Motivating, managing, and quantifying performance
• Shaping the workforce to meet current and future organizational needs

Case studies provide proof that implementation of the People CMM leads to effective, repeatable, and lasting success in developing a workforce that is able to effectively execute an organization's business.