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Difficult Conversations: How to Discuss what Matters Most - Tapa blanda

Pattern, Bruce; Stone, Douglas; Heen, Sheila

 
9780140288520: Difficult Conversations: How to Discuss what Matters Most
Tapa blanda
ISBN 10: 014028852X ISBN 13: 9780140288520
Editorial: Penguin, 2000

Sinopsis

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

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Críticas

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist

Reseña del editor

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how t start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Penguin
Año de publicación
2000
Idioma
Inglés
ISBN 10 
014028852X
ISBN 13 
9780140288520
Encuadernación
Tapa blanda
Número de páginas
272
Contacto del fabricante
no disponible
Persona responsable
Terminal Video
n.pederzini@terminaldistribuzione.com

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