WebSphere Engineering: A Practical Guide for WebSphere Support Managers and Senior Consultants

The Practical, End-to-End Guide to WebSphere (R) Infrastructure Engineering and Technical Management Companies depend on the IBM (R) WebSphere platform to deliver mission-critical Web applications and services and to provide the foundation for Service Oriented Architecture (SOA). To gain maximum value from WebSphere technologies, organizations must implement comprehensive, integrated best practices for managing their WebSphere infrastructures. In this book, one of the most experienced enterprise WebSphere support managers introduces those best practices and explains exactly how to make the most of them. Drawing on his tremendous real-world expertise, Ying Ding shows how to maximize the WebSphere platform's reliability, stability, scalability, and performance for large enterprise systems. You'll find insightful discussions of each option and strategy for managing WebSphere, including practical guidance on making the right tradeoffs for your environment. Whether you're a WebSphere administrator, developer, consultant, support manager, engineer, or architect, this book brings together the information you need to run your WebSphere infrastructure with maximum effectiveness and efficiency. Coverage includes Planning, hiring, training, funding, and building a world-class WebSphere engineering support organization Implementing tight standards and consistent, comprehensive processes for managing the entire WebSphere engineering life cycle Creating optimal testing environments, administering parallel testing pipelines, and managing testing workloads Empowering production support teams with knowledge, system privileges, and the right tools Managing production emergencies and critical situations: evaluating problem severity, mitigating customer experience, restoring service, performing post-problem resolution, and much more Maximizing the stability of large-scale interconnected WebSphere systems for composite applications Supporting WebSphere platforms that provide end-to-end SOA infrastructure Introduction 1 Chapter 1: Organization Models and Choices 7Chapter 2: Building a World-Class WebSphere Team Through Hiring and Training 41Chapter 3: WebSphere Operations Framework 75Chapter 4: Engagement Challenges 93Chapter 5: Server Build 121Chapter 6: Functional and Integration Testing Environment Support 139Chapter 7: Stress-Testing Environment Support 153Chapter 8: Production Environment Support 171Chapter 9: Managing a Production Emergency 195Chapter 10: System Upgrade and Product Maintenance Management 239Chapter 11: Critical Work Relationships 261Chapter 12: Managing the Stability of Large Enterprise WebSphere Systems 283Chapter 13: WebSphere Engineering Going Forward 303 Index 321

Ying Ding is an IT veteran who has worked for IBM Global Technology Services as an e-business consultant to several major IBM energy and utilities customers. Ying holds IBM certifications as a WebSphere System Expert, XML and related technologies expert, and e-business technologist. Ying writes and speaks frequently on WebSphere engineering topics, especially in the area of large system stability. Ying is a graduate of one of China's largest and best universities, Jilin University at Changchun. Upon graduation, Ying was offered a lecturer position at the Graduate School of Jilin University. He studied at Brigham Young University, Hawaii Campus, as the first exchange student from China, and earned his M.S. in computer science from the engineering college of Lamar University at Texas. Ying's primary research interests are in large IT infrastructure stability and resiliency, technical management of the IT engineering process, and IT infrastructure engineering methodology. Ying lives with his wife and son in Charlotte, North Carolina. He can be reached at ying.ding@ymail.com.

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