The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares: How to Realize the Dream and Avoid the Nightmares

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9780137008377: The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares: How to Realize the Dream and Avoid the Nightmares

Implement Configuration Management Databases that Deliver Rapid ROI and Sustained Business Value

 

Implementing an enterprise-wide Configuration Management Database (CMDB) is one of the most influential actions an IT organization can take to improve service delivery and bridge the gap between technology and the business. With a well-designed CMDB in place, companies are better positioned to manage and optimize IT infrastructure, applications, and services; automate more IT management tasks; and restrain burgeoning costs. Now, there’s an objective, vendor-independent guide to making a CMDB work in your organization. The CMDB Imperative presents a start-to-finish implementation methodology that works and describes how the CMDB is shifting to the superior Configuration Management System (CMS).

 

Expert CMDB industry analyst Glenn O’Donnell and leading-edge architect and practitioner Carlos Casanova first review the drivers behind a CMDB and the technical, economic, cultural, and political obstacles to success. Drawing on the experiences of hundreds of organizations, they present indispensable guidance on architecting and customizing CMDB solutions to your specific environment. They’ll guide you through planning, implementation, transitioning into production, day-to-day operation and maintenance, and much more. Coverage includes

 

  • Defining the tasks and activities associated with configuration management
  • Understanding the CMDB’s role in ITIL and the relationship between CMDBs and ITIL v3’s CMS
  • Building software models that accurately represent each entity in your IT environment
  • Ensuring information accuracy via change management and automated discovery
  • Understanding the state of the CMDB market and selling the CMDB within your organization
  • Creating federated CMDB architectures that successfully balance autonomy with centralized control
  • Planning a deployment strategy that sets appropriate priorities and reflects a realistic view of your organization’s maturity
  • Integrating systems and leveraging established and emerging standards
  • Previewing the future of the CMDB/CMS and how it will be impacted by key trends such as virtualization, SOA, mobility, convergence, and “flexi-sourcing”

 

Foreword     xi

Prologue     xiii

 

Chapter 1: The Need for Process Discipline     1

Chapter 2: What Is a CMDB?     25

Chapter 3: Planning for the CMS     57

Chapter 4: The Federated CMS Architecture     91

Chapter 5: CMS Deployment Strategy     133

Chapter 6: Integration—There’s No Way Around It!     177

Chapter 7: The Future of the CMS     197

Chapter 8: Continual Improvement for the CMS     241

Chapter 9: Leveraging the CMS     265

Chapter 10: Enjoy the Fruits of Success     297

 

Glossary     313

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About the Author:

Glenn O’Donnell is a Senior Analyst with Forrester Research, a top technology industry research and advisory firm. He is a trusted adviser to IT organizations worldwide, serving Infrastructure and Operations professionals. He is the Forrester analyst covering CMDB, configuration and change management, and IT automation and is a major contributor to Forrester’s growing ITIL and ITSM coverage. He was previously a Principal Product Marketing Manager with EMC’s Resource Management Software Group, responsible for marketing and strategy development for the EMC application-oriented software offerings and EMC’s overall IT service management strategy. Prior to EMC, he was a Program Director at META Group, also as a top IT Operations analyst. A prolific speaker and author, Mr. O’Donnell is a world-renowned authority on management systems, IT Service Management, IT Operations, and automation technologies and holds an ITIL certification. Since 1980, he has proven to be an innovator and thought leader in various technology development, operations, and architecture roles at Western Electric, Bell Labs,AT&T, and Lucent Technologies.

 

Carlos Casanova is the President and Founder of K2 Solutions Group, Inc. K2 Solutions Group, Inc., offers professional services, training, and technology products that support the delivery of CMDB/CMS, and ITIL initiatives. Prior to this, he was a Sr. Enterprise Architect with MetLife, Inc., where he was the visionary and manager for the first CMDB deployment and subsequently helped design its second-generation, enterprise-wide ITSM platform. He has been a speaker at major ITIL conferences on Configuration Management and CMDB, has several ITIL certifications, and is well known and respected by ITIL leaders. Mr. Casanova’s career spans electronic hardware design, military contracting, software architecture, management consulting, business process modeling, account management, entrepreneurial startups, and technology architectures. In addition, his professional experience in IT Risk Management, Business Continuity, and IT Security has provided him with a broad foundation and perspective that enables him to maintain a constant client/end-user focus with integrity and objective reasoning at the core of all his designs.

 

Excerpt. © Reprinted by permission. All rights reserved.:

Prologue

Prologue

This discussion comes from many years of experience in this field, watching companies start and stop their initiatives for a variety of reasons, most of which had some merit but almost all of which were simply postponing the inevitable. Some have survived punitive outsourcing by fighting against the tide of adoption. How much longer they can prevail depends upon their continued vigilance. We hope this book helps all companies succeed by giving them a guide to this vigilance.

As authors of this book, we began to form our vision together, discussing the concepts of federation, leveraging of the DMTF CIM models and usage patterns in 2003 and 2004. We won’t reveal who first suggested it, but one day during one of our usual exchanges, we decided to write this book. We both heard the same questions and concerns about the CMDB and always found ourselves giving the same responses. It was clear that a comprehensive and authoritative guide was needed and that no books existed to offer the pragmatic view. The timing of ITIL v3 and the CMDB Federation Working Group appearing on the scene told us this was the right time to do it. In hindsight, we now think we were right even more than we did then. We hope you agree.

We are excited that aspects of our vision are starting to become a reality but are also very disappointed that more companies didn’t move faster to address systemic foundational problems within their organizations. We have seen, and in some cases been directly impacted by, the failure of companies to address some of these systemic issues. Our mission is to help prevent such nightmares. The CMDB (more accurately, the CMS) holds great promise as one of the greatest forces toward the dream of disciplined IT service management. We trust The CMDB Imperative will help you to realize this dream and avoid the nightmares.


© Copyright Pearson Education. All rights reserved.

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Descripción Pearson Education (US), United States, 2009. Hardback. Estado de conservación: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Implement Configuration Management Databases that Deliver Rapid ROI and Sustained Business Value Implementing an enterprise-wide Configuration Management Database (CMDB) is one of the most influential actions an IT organization can take to improve service delivery and bridge the gap between technology and the business. With a well-designed CMDB in place, companies are better positioned to manage and optimize IT infrastructure, applications, and services; automate more IT management tasks; and restrain burgeoning costs. Now, there s an objective, vendor-independent guide to making a CMDB work in your organization. The CMDB Imperative presents a start-to-finish implementation methodology that works and describes how the CMDB is shifting to the superior Configuration Management System (CMS). Expert CMDB industry analyst Glenn O Donnell and leading-edge architect and practitioner Carlos Casanova first review the drivers behind a CMDB and the technical, economic, cultural, and political obstacles to success. Drawing on the experiences of hundreds of organizations, they present indispensable guidance on architecting and customizing CMDB solutions to your specific environment. They ll guide you through planning, implementation, transitioning into production, day-to-day operation and maintenance, and much more. Coverage includes Defining the tasks and activities associated with configuration managementUnderstanding the CMDB s role in ITIL and the relationship between CMDBs and ITIL v3 s CMSBuilding software models that accurately represent each entity in your IT environmentEnsuring information accuracy via change management and automated discoveryUnderstanding the state of the CMDB market and selling the CMDB within your organizationCreating federated CMDB architectures that successfully balance autonomy with centralized controlPlanning a deployment strategy that sets appropriate priorities and reflects a realistic view of your organization s maturityIntegrating systems and leveraging established and emerging standardsPreviewing the future of the CMDB/CMS and how it will be impacted by key trends such as virtualization, SOA, mobility, convergence, and flexi-sourcing Foreword xiPrologue xiii Chapter 1: The Need for Process Discipline 1Chapter 2: What Is a CMDB? 25Chapter 3: Planning for the CMS 57Chapter 4: The Federated CMS Architecture 91Chapter 5: CMS Deployment Strategy 133Chapter 6: Integration-There s No Way Around It! 177Chapter 7: The Future of the CMS 197Chapter 8: Continual Improvement for the CMS 241Chapter 9: Leveraging the CMS 265Chapter 10: Enjoy the Fruits of Success 297 Glossary 313. Nº de ref. de la librería BTE9780137008377

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